Media Summary: Gerard du Toit, a partner with Bain's Customer Strategy & Marketing practice, shares how the " Rich Lyons, Executive Vice President at Capgemini DCX, defines START, SCALE, LEAD: the transformation formula. AI traffic exploded 12x in 8 months. Progress over perfection for agentic ...
Digital Customer Experience - Detailed Analysis & Overview
Gerard du Toit, a partner with Bain's Customer Strategy & Marketing practice, shares how the " Rich Lyons, Executive Vice President at Capgemini DCX, defines START, SCALE, LEAD: the transformation formula. AI traffic exploded 12x in 8 months. Progress over perfection for agentic ... I Like to work on problems that improve how I live, how my family lives, how the people around me live and work on problems that ...
![What is Customer Experience? [How the Customer Journey Can Enable Digital Transformation]](https://i.ytimg.com/vi/--BV5nJzoWE/mqdefault.jpg)
